技术支持

TECHNICAL SUPPORT

 常见的技术支持有电话技术支持、上门服务技术支持等 。包括两方面内容,一是进行技术上的维护,二是进行服务上的沟通。

随着技术的进步,技术支持工作性质也不完全一样,如在软件领域中分售前技术支持和售后技术支持,而且对技术支持的技术要求很高,因为面对的各种各样的客户,要有心理准备遇到各种各样的问题,需要在技术上比用户更迅速、进行更新。
Common technical support telephone technical support, on-site service technical support, etc.. Includes two aspects, one is to carry out technical maintenance, the two is to carry out the service of communication. 
With the progress of technology, technical support work properties are not exactly the same, pre-sales technical support and customer service technical support such as in the field of software, and the requirements for technical support technology is very high, because of the various face customers must be prepared to encounter a variety of problems, the technical needs of users more quickly than and update.
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